Dispute Resolution & Evidence Policy
To maintain fairness and eliminate fraudulent claims on Tradescrow, all disputes must be supported by verifiable digital evidence.
Mandatory Requirement
Video evidence is mandatory for all asset, service, and account transfer disputes. Submissions containing only screenshots will be rejected if execution flow verification is needed.
Video Evidence Guidelines
- Screen recordings must be continuous and completely unedited (no cuts, pauses, or blurs).
- The video must clearly display the account login sequence, profile verification identifiers, and the specific transaction error or failure.
- All video links or files must be submitted directly through the secure trade room portal.
Adjudication Process
Our administrative team reviews evidence alongside server audit logs. Once resolved, funds are either paid out to the seller or refunded 100% back to the buyer's original payment method.
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